Do you want to expand your skills across multiple IT technologies?
Benefits:
- Amazing company benefits
- Exposure to 3 cutting edge vendors
- Opportunities for growth within the company.
- Collaborative and supportive team culture.
Responsibilities
- Handle support tickets and work to resolve client issues within SLA times
- Work with team, Service Delivery Manager, and Team Lead to provide top quality service
- Work on a variety of basic to complex issues requested by end users
- Create tickets, document detailed notes, and accurately tracking time
- Update technical documentation in system
- Own and work email tickets when not answering calls or when requested
- Escalate requests or tickets to Team Lead with detailed notes of attempted remediations and recommended solutions
- Train/Mentor and Assist Support Technician I's
- Identify possible Major Incidents and notify Team Lead/Service Delivery Manager immediately
- Find alternative workarounds to problems when established procedures fail
Required Skills
- Helpdesk / Desktop Support Experience
- Willing to work onsite 5 days per week
Apply with your resume to submit your application!
